RETURN POLICY

RETURN POLICY

At Gâteau Déco, we want you to feel confident when shopping with us.

Our return policy is designed to provide a simple and transparent experience while maintaining the highest standards of product quality, hygiene and food safety.

This policy applies to purchases made through the Gâteau Déco online store and is subject to the applicable consumer protection laws of Québec and Canada.

15-Day Returns

If you change your mind about an eligible product, you may request a return within 15 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition;
Be unopened and in its original packaging, where applicable;
Not have been washed, altered, assembled, damaged or used;
Include all original components, accessories and packaging;

Returns that do not meet these conditions may be refused.

A return request must be submitted to Gâteau Déco before the item is sent back.

Return Shipping

For returns due to a change of mind, the customer is responsible for the return shipping costs.

We recommend using a tracked shipping service and keeping proof of shipment until your return has been processed.

Gâteau Déco is not responsible for items lost or damaged while being returned by the customer.

Unless required otherwise by applicable law, original shipping charges are non refundable when the return is made because of a change of mind.

Defective, Damaged or Incorrect Items

If your order arrives:

Damaged;
Defective;
Incomplete;
or
Different from the product you ordered,

please contact Gâteau Déco as soon as possible.

Please provide your order number and, where applicable, clear photographs showing the issue or damage.

After reviewing the situation, Gâteau Déco may provide an appropriate remedy, which may include a replacement, repair or refund, as applicable.

When the issue is attributable to Gâteau Déco, the manufacturer or the carrier, Gâteau Déco will arrange or cover reasonable return shipping costs where applicable.

Nothing in this section limits any rights or remedies available to you under applicable consumer protection legislation.

Food & Consumable Products — Final Sale

For reasons of hygiene, cleanliness and food safety, all food, edible and consumable products are final sale and cannot be returned or exchanged.

This includes, but is not limited to:

Ingredients;
Food decorations;
Edible decorations;
Sprinkles and decorative toppings;
Baking ingredients;
Consumable baking products; and
Any other product intended for
consumption.

Once a food or consumable product has been shipped or delivered, it cannot be returned because of a change of mind.

This restriction does not limit any rights or remedies that may apply under applicable law in relation to a defective, unsafe, damaged or incorrectly supplied product.

Final Sale Items

Products clearly identified as Final Sale at the time of purchase are not eligible for return or exchange due to a change of mind.

Final Sale items may include:

Clearance products;
Certain promotional products;
Discontinued products; and
Other products specifically identified as Final Sale on the product page.

Final Sale status will be clearly indicated before purchase.

This restriction does not limit any rights or remedies available under applicable law.

Exchanges

Gâteau Déco does not offer direct exchanges for change-of-mind returns.

If you would like a different product, colour or variation, you may return the eligible item in accordance with this policy and place a new order.

Defective, damaged or incorrectly supplied products will be handled separately and may qualify for replacement or another appropriate remedy.

How to Request a Return

Please do not send an item back without first contacting Gâteau Déco.

To request a return, contact us with:

Your order number;
The product you wish to return;
The reason for the return; and
Photographs, when relevant.

Once your request has been reviewed and approved, we will provide the appropriate return instructions.

Unauthorized returns may be delayed or refused.

Refunds

Once your returned item has been received and inspected, we will determine whether it meets the requirements of this Return & Refund Policy.

If the return is approved, the refund will be issued to the original payment method.

Please allow the time required by your payment provider or financial institution for the refund to appear on your account.

For change-of-mind returns, original shipping charges are generally non refundable unless otherwise required by applicable law.

Returns That Do Not Meet the Conditions

If a returned product has been used, washed, damaged, altered, opened, or otherwise does not meet the return conditions, Gâteau Déco may refuse the return.

In such cases, the product may be returned to the customer at the customer's expense.

Legal Rights

This Return & Refund Policy is intended to provide additional commercial terms for Gâteau Déco customers and does not limit, exclude or replace any rights, guarantees, remedies or protections provided by applicable Québec or Canadian consumer protection laws.

In particular, statutory rights relating to defective products, legal warranties, incorrect or non-conforming goods, or specific cancellation rights applicable to online purchases remain unaffected.

Where applicable law provides a consumer with a right that differs from this policy, the applicable law will prevail.